Billing Policies

LAST UPDATED: 21 NOVEMBER 2025

These Billing Policies (“Policy”) outline how Verange Solutions Oy (“Company”, “we”, “us”, or “our”) manages payments, fees, invoices, and related financial obligations for our services.

By engaging Verange Solution Oy's services or making any payment, you agree to the terms below, which operate in conjunction with our [Terms of Use] and [Privacy Policy].

These Policies apply to all clients and projects under Verange Solutions Oy, including pilot programs, retainers, and performance-based engagements, unless otherwise agreed in writing.

General

All services provided by Verange Solutions Oy are billed in euros (€)

All prices are exclusive of value-added tax (VAT) unless otherwise stated. Applicable Finnish VAT (currently 25.5%) will be added to each invoice, unless the transaction qualifies for VAT exemption under EU cross-border service rules.

Invoices are delivered electronically to the billing email address provided by the client. Delivery of the invoice to this address constitutes valid notice of issuance.

Clients receive a written service agreement and invoice specifying pricing, payment terms, and any applicable taxes or commissions.

These Policies apply to all ongoing retainers, performance-based fees, and one-time onboarding charges unless otherwise stated in a separate contract.

Payment Methods

We currently accept the following secure payment methods:

  • Invoice (preferred)

  • Stripe (Credit/Debit Card)

  • Direct Bank Transfer (SEPA)

All payment processing through Stripe is covered by Verange Solutions Oy - no additional platform fees are charged to the client.

Billing Cycle

Invoices are issued monthly, unless otherwise stated in a service agreement.

Each billing cycle begins on the date of contract activation.

Payment is due within seven (7) calendar days of the invoice date unless another due date is specified.

Failure to pay within this period may result in:

  • Application of statutory late-payment interest (currently 7 percentage points above the reference rate, per the Finnish Interest Act 633/1982);

  • A reminder fee of €5–€10 per notice; and

  • Suspension of services after 14 days overdue until payment is received.

If payment remains outstanding after this point, the matter may be referred to a licensed collection agency in accordance with the Finnish Debt Collection Act (513/1999).

All collection fees and statutory interest will be borne by the client.

Advertising Budget

Clients remain responsible for funding and maintaining their own advertising budgets.

Verange Solutions Oy does not handle client ad spend directly but manages campaigns within client-owned ad accounts (e.g., Meta Ads Manager, Google Ads).

We never withdraw funds from client accounts, and ad budgets are charged directly by the respective advertising platforms under the client’s control.

Cancellation

Either party may terminate an active service agreement by providing written notice at least 14 days before the end of the current billing cycle.

If cancellation occurs within 14 days of the cycle’s end, services continue for an additional 15 days into the next cycle, after which billing stops.

All outstanding invoices remain payable.

No further services will be delivered after cancellation takes effect.

Fees and Adjustments

All fees are clearly outlined in the client’s contract.

Any custom work, deliverables, or requests outside of scope will be quoted separately and require written approval before billing.

Refunds and Guarantees

Verange Solutions Oy operates a Performance Guarantee valid for three (3) months after campaign launch.

If agreed performance goals are not achieved within that period, a refund is the proportional difference between the agreed target and the actual results (excluding setup fee).

Partial refunds may be considered only if a contract is terminated early due to verifiable non-performance by Verange, as defined in the service agreement.

No refunds are issued for completed work, approved deliverables, or active ad spend paid directly to advertising platforms.

Billing Disputes

Any billing concerns must be reported within ten (10) business days of receiving the invoice by emailing [email protected]

We will investigate and respond in writing within a reasonable timeframe.

If the matter cannot be resolved amicably, disputes will proceed under a two-step dispute process:

  • Good-faith negotiation between both parties; and

  • If unresolved, legal resolution in the District Court of Tampere, Finland.

Example Billing Timeline

  1. Invoice issued: Day 0

  2. Payment due: Day 7

  3. Late interest applies: Day 8

  4. Reminder fee issued: Day 10–12

  5. Service paused: Day 14 (if unpaid)

  6. Collection process may begin: Day 21+

CONTACT US

For any billing or payment-related questions, please contact:

Verange Solutions Oy

Business ID: 3372902-5

Registered Address: Tampere, Finland

Email: [email protected]

All billing matters are governed by the laws of Finland, excluding its conflict-of-law principles.

The District Court of Tampere shall have exclusive jurisdiction as the court of first instance.

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